oxoplay believes that gambling should always be entertainment — never a financial strategy, never a way to chase losses, and never something that causes stress to you or your family. This page explains the tools, policies, and support available to every oxoplay player in the Philippines.
Responsible gaming isn't a footnote at oxoplay — it's built into the platform from day one. We operate under the PAGCOR regulatory framework, which means we're held to the same player protection standards that apply to land-based casinos in the Philippines. But we also go further than the minimum requirements, because we genuinely believe that a player who plays within their means and stays in control is a happier, longer-term player.
The reality is that most Filipino players enjoy oxoplay the way it's meant to be enjoyed — as a fun way to unwind after work in Makati, to play bingo with friends online during merienda time, or to catch the PBA live game and place a small sports bet. That's the experience we want every oxoplay player to have.
For the minority of players who find that gambling starts to become more than just entertainment, oxoplay has a full suite of tools to help — deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are accessible directly from your account settings, and our 24/7 Filipino support team can help you activate any of them immediately.
oxoplay strictly enforces the 21+ age requirement mandated by PAGCOR. We perform age and identity verification during account registration and may request additional documentation at any time. Any account found to belong to a person under 21 will be immediately closed.
Ask yourself honestly:
Are you gambling more than you planned, or spending more money than you set aside for it?
Are you chasing losses — playing more to try to win back money you've already lost?
Are you hiding your gambling activity from family members or lying about how much you've spent?
Are you using money meant for rent, bills, food, or family needs to fund your gambling?
Do you feel anxious, irritable, or depressed when you're not gambling, or when you try to stop?
If you answered yes to two or more of these questions, please consider reaching out to our support team or using the self-exclusion tools described below. It's okay to ask for help.
All of these tools are available directly from your oxoplay account settings. You can activate any of them yourself — no waiting, no approval needed.
Set a daily, weekly, or monthly deposit ceiling on your oxoplay account. Once you reach your chosen limit, the platform will prevent further deposits until the period resets. Limits can be reduced immediately; increases take 72 hours to take effect to protect you from impulsive changes.
Choose how long you want each gaming session to last. When your set time is up, oxoplay will display a reminder and automatically log you out if you don't respond. It's easy to lose track of time while playing — this tool keeps you grounded.
Set a maximum amount you are willing to lose within a defined period. oxoplay will prevent further wagers once your loss limit is reached, helping you avoid the trap of chasing losses — one of the most common patterns of problem gambling.
Take a short break from oxoplay — 24 hours, 48 hours, 1 week, or 1 month. During a cooling-off period, your account remains open but you cannot log in, deposit, or wager. The period ends automatically. A good option when you need a pause but not a permanent stop.
Request a formal self-exclusion for a fixed period of 6 months, 1 year, 2 years, or 5 years — or permanently. During self-exclusion, your account is fully suspended, you will not receive any marketing communications from oxoplay, and re-registration is blocked. Contact our support team to activate this immediately.
Enable automatic session pop-ups that display how long you've been playing and how much you've won or lost during the current session. These reality checks appear at intervals you set — every 15, 30, or 60 minutes — and prompt you to decide whether to continue or stop.
You don't need to call anyone or wait for approval. Most responsible gaming tools on oxoplay are self-service and take effect within minutes.
Log in to your oxoplay account, go to Account Settings → Responsible Gaming. From there you can set deposit limits, session limits, loss limits, and cooling-off periods without any assistance.
Contact the oxoplay support team via live chat any time of day or night. Our Filipino support agents are trained to help you activate any responsible gaming measure, including self-exclusion, quickly and without judgement.
Send a request to [email protected] specifying the tool you want activated and the parameters. Requests sent by email are processed within 24 hours. For self-exclusion requests, processing begins immediately.
As a PAGCOR-regulated operator, oxoplay participates in PAGCOR's national responsible gaming framework. Players who wish to self-exclude across all PAGCOR-licensed platforms — not just oxoplay — may contact PAGCOR directly through their official channels.
Problem gambling can affect anyone — it doesn't matter how much money you earn, how educated you are, or how long you've been playing. These are the warning signs to watch for in yourself or someone you care about.
Spending more money or time gambling than originally intended
Repeated unsuccessful attempts to cut down or stop gambling
Borrowing money from family or friends to fund gambling
Neglecting family responsibilities, work, or school because of gambling
Lying to loved ones about gambling activity or the amount spent
Gambling to escape problems, stress, loneliness, or negative emotions
Feelings of guilt, shame, or anxiety after gambling sessions
Constantly thinking about gambling when doing other activities
Recognising these signs — in yourself or in someone you know — is the first and most important step. Help is available. Problem gambling is treatable, and many Filipino players have successfully regained control with the right support. Please don't wait until things get worse before reaching out to the oxoplay support team or activating self-exclusion.
Under PAGCOR regulations and Philippine law, the minimum age for participation in any form of gambling — including online casino games, bingo, sports betting, and sabong — is 21 years old. This is a hard requirement, not a guideline.
oxoplay enforces the 21+ rule through identity verification at registration. All new oxoplay accounts must submit government-issued identification confirming date of birth before any real-money wagering is permitted. Any account found to belong to a person under 21 years of age is immediately closed and all funds are returned.
If you are a parent or guardian and you believe that a minor in your household has accessed the oxoplay platform, please contact our support team immediately. We will investigate and close the account within 24 hours.
To help prevent minors from accessing gambling content on shared devices, we recommend:
If you or someone you know needs support with gambling behaviour, reach out to the oxoplay team any time. Filipino-speaking support agents are always available — no judgement, just help. You can also log in and activate any responsible gaming tool directly from your account settings.
Manage My Account Settings🔞 oxoplay is strictly for players aged 21 and above. PAGCOR regulated. Philippines.